Understand searches, article performance, contacts, feedback, and customer demand in real time
Use support-center analytics to discover what customers cannot find, what content works, and where your team needs to invest next.
Find content gaps
Search analytics and no-result queries show exactly where new articles or better wording are needed.
Prove support value
Views, helpful votes, article engagement, and contact trends reveal how self-service reduces team load.
Export for leadership
Advanced tariffs can expose exportable analytics for weekly reporting, audits, and customer success reviews.
Built for the workflows that decide customer trust
Each feature page maps to a real production area in the platform: limits, roles, automation, analytics, multilingual content, and customer-facing experiences.
Collect daily signals
The platform records page views, article views, searches, helpful votes, and contact submissions per support center.
Prioritize improvements
Teams can use top searches, top articles, and feedback ratios to plan the next content sprint.
Report outcomes
Analytics pages and plan-gated exports make support performance visible across operations and leadership.
Content metrics
- Article views, helpful votes, not helpful votes, and performance trends
- Top articles and categories by customer engagement
- Search logs and top queries for content planning
Support metrics
- Contact submission trends and customer demand signals
- Ticket queue visibility when helpdesk features are enabled
- Monthly view limits enforced by tariff
Reporting controls
- Basic and advanced analytics as separate abilities
- Export and heatmap capabilities reserved for higher plans
- Analytics view permission separated from content management