Run tickets, departments, statuses, SLA policies, and saved views inside each support center
Give support teams a complete helpdesk layer with routing, custom ticket views, canned replies, departments, customer context, and SLA governance.
Route work cleanly
Departments and views keep each queue focused so agents can move quickly without losing context.
Protect response promises
SLA policies help teams prioritize work based on urgency, customer importance, and aging conversations.
Reply consistently
Canned responses turn proven answers into fast, editable replies for every support center.
Built for the workflows that decide customer trust
Each feature page maps to a real production area in the platform: limits, roles, automation, analytics, multilingual content, and customer-facing experiences.
Capture customer requests
Accept public ticket submissions and contact forms with optional customer login and authentication controls.
Triage by team rules
Assign departments, set custom statuses, apply priorities, and save views for repeated workflows.
Resolve with knowledge
Use customer profile data, article links, canned replies, and activity context to close tickets faster.
Ticket operations
- Department routing and team ownership by support center
- Custom statuses for workflows beyond open, pending, and closed
- Saved ticket views for priority, assignee, status, and SLA filters
Agent speed
- Canned response library for common issues and escalation paths
- Customer records linked to ticket history and public portal activity
- Ticket dashboards with clear navigation to every management surface
Plan control
- Ticket system ability can be enabled by tariff
- Role permissions separate ticket viewing from ticket management
- Billing enforcement can lock edits while preserving read access